Terms & Conditions

Prepayment by credit card and subsequent confirmation by Stewart Island Lodge / Real Journeys Ltd is accepted as confirmation of your booking.  In the event of a cancellation or amendment to your booking, refunds will only be granted when Stewart Island Lodge/Real Journeys receives notification at least 5 days prior (NZ time) to arrival date.

All transactions are conducted in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged. Real Journeys Ltd (and associated companies, Stewart Island Lodge included) does not accept any liability for these variances or any subsequent credit card/bank charges relating to these transfers to customer's accounts. Payments using Amex or Diners incur a non-refundable 3% surcharge.

Stewart Island Lodge /Real Journeys (and associated companies) reserve the right to amend timetables, cancel departures, substitute plant and equipment, amend specials and alter ticket prices at any time.

All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts.

Your acceptance of the terms and conditions outlined are required to process your reservation.

Please also refer to our Privacy Policy.

Last updated: 10 September 2018