In case you haven't found the information you were looking for, we've put together some of the most common questions our customers ask about our trips. If you need more specific answers, please contact us directly.
From Queenstown to Bluff by car takes around 3 hrs 5 mins and from Dunedin approximately 3 hrs 30 minutes. For more information refer to our Driving Times webpage.
No, we only carry passengers and light freight on the ferry services between Bluff and Stewart Island. Rental cars, motor scooters and mountain bikes are available for hire from our Oban Visitor Centre.
Yes, day and overnight Stewart Island Ferry page.is located adjacent to the Bluff Visitor Terminal (extra cost) for visitors taking the ferry to Stewart Island. Parking is available for cars, campervans, bicycles, motorcycles, boat trailers and coaches. This is an airport-style parking facility, so you collect a ticket on entry and pay when you leave. Vehicle parking cannot be booked in advance. Prices for parking and additional baggage can be found on the "More Info" tab of our
Yes, we offer coach transfers between Queenstown, Te Anau, Invercargill and Bluff (extra cost). The Invercargill – Bluff coach service operates for each ferry departure and arrival. Pick-ups and drop-offs are available from most Invercargill accommodation properties and the Invercargill i-Site Visitor Centre.
We operate a coach transfer service from Invercargill to Bluff, connecting with each ferry sailing. If you need to be collected or dropped off at Invercargill Airport, please let us know at the time of your booking.
Stewart Island Experience's vessels are specially designed to operate on Foveaux Strait. We are committed to providing visitors with a safe and comfortable crossing. If, on rare occasions, a scheduled departure is cancelled due to adverse weather conditions, visitors will be rebooked onto a later trip or refunded in full.
There is an ATM/money machine in Bluff's "4 Square" shop however it is only possible to withdraw cash with a NZ bank card. You can purchase your ferry tickets at the Bluff Visitor Terminal using both EFTPOS and Credit Cards. The nearest bank is located at Invercargill.
Yes, most places on Stewart Island have EFTPOS and credit card facilities. There is an ATM/money machine at the "4 Square" shop on Stewart Island however it is only possible to withdraw cash with a NZ bank card. There are no banks on the island itself and the nearest bank is located at Invercargill.
Yes, there is a general grocery store, cafés and restaurants and a Kai cart (take-aways summer only).
There are a huge range of activities available on Stewart Island, from kayaking, fishing trips, golf, walking tracks and more. To find out more information and to make bookings, we operate the Oban Visitor Centre. The Department of Conservation (DoC) also operates a Visitor Information Centre and can provide more information on walking tracks and activities.
Yes, there are many activities you can fit into one day on Stewart Island. Ask our reservations team for suggested itineraries.
Stewart Island is not the place for a shopping spree as there is a very small range of shops - from small gift shops with locally produced items to the general store for groceries and fresh food.
Here's a few handy hints to help motion sickness: Ginger is known to contain properties to alleviate nausea. It is available in a number of different forms - from tablets, powder and capsules, which are sold at pharmacies and supermarkets. These need to be taken before your trip, sometimes a few hours before travelling. Other recommendations to reduce motion sickness include not travelling on an empty stomach, as gastric juices can promote nausea. Whilst on the ferry, if possible, sit outside on the back deck to breathe fresh air. Look out to the horizon, rather than looking at the boat's movement in the water.
Yes. Please notify us beforehand to ensure we can assist you.
For visitors travelling on the Stewart Island Ferry Service, you are required to check in 30 minutes prior to the scheduled departure time (to allow for luggage loading, etc). The check in and boarding gates are closed 10 minutes prior to scheduled ferry departure. For all our cruises and tours, check in is required 20 minutes prior to the schedule departure.
All prices and transactions on the Stewart Island Lodge website are in New Zealand dollars (NZD). This is specified on the Terms & Conditions page.
Our staff are trained to deal with incidents and in case of an emergency you should listen to their instructions.
We have a portable defibrillator on board each of our overnight cruise vessels (Milford Mariner, Milford Wanderer and Fiordland Navigator).
In addition to this we also have portable defibrillators at the following locations:
• Milford Sound Visitor Terminal
• Real Journeys Visitor Centre, Manapouri
• Cavern House (Te Anau Glowworm Caves)
• Colonel’s Homestead Restaurant, Walter Peak
• TSS Earnslaw Vintage Steamship
• Stewart Island Ferry (Bluff - Oban - Bluff).